iCarol is great for:

• Help lines
• Crisis lines
• 2-1-1 lines
• Listening lines
• Prevention lines
• Emotional support
• Regional networks
• National systems

iCarol is web based help line software that automates the service delivery process for non profit and charity contact centers. We take your call content and live chat service, and integrate it with resource referral, scheduling and  staff and volunteer management. iCarol automates the process of storing, organizing and retrieving it all.

In doing so, iCarol creates opportunities for you to improve your call center’s organizational processes and results. You obtain the information necessary to be able to improve on service delivery, productivity of staff and volunteers, and the availability of volunteers. You can also measure the impact your help line has in your community and deliver the results to your organization’s board of directors and funders.

iCarol not only helps your non profit / charity call center to be more productive and improve the chances of securing more funding, we save you money and time so you can fulfill your mission—to serve your community better.

Please take a closer look at our standard features and extended options. You can learn more about how we work, and even contact us or schedule your own private demonstration of iCarol.