iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community.
We serve non profit contact centers around the world. It is the first and only commercially available, subscription based, help line software management system that automates all of the processes associated with managing call service delivery and providing iCarol Messaging (live chat).
How can iCarol help you? Well, we work as volunteers for our own local help line, so we know first hand the challenges you face in your position. We also know the value of community help lines and the importance of compassionate listening. Staff and volunteer management, volunteer shift schedules, call reports, resource referrals and outcomes are difficult to achieve in a paper based, Outlook or Excel environment. Even more complex is measuring the overall success of your help line in the community and communicating the results to the board of directors and funders.
Nikki F., Program Director, Brighton & Hove Samaritans, United Kingdom, testifies, "We are all really pleased to have such a fabulous system and all your great support is much appreciated!"
With iCarol, managing and organizing your call service delivery contact center and measuring its impact in your community is a breeze since all data entered is automated. To make it even easier and more affordable for your organization, our help line software is a web based application. This means that you, your staff and volunteers can access iCarol 24/7 from anywhere with an Internet connection and it requires no software maintenance on your part! Plus, for your peace of mind, we ensure that your information is secure and reliable.