Even more than just a great system for a single agency, iCarol also enables collaboration amongst two, several or many dozens of agencies in partnership with each other to deliver service. These are great ways to facilitate regional networks
, business continuity and disaster recovery
, and contracts
from which you can generate revenue.
With these extended options, you can:
Access and edit resources from partners' iCarol system(s)
While you retain your own resource database, we make it easy to access one or more other databases from other iCarol systems (with their permission). This means your workers can easily switch over to using those other databases right from within your own iCarol system to do research, make referrals, run statistics, and more.
You can even include those resources in your public resource directory
published on your public website.
Access and edit calls from partners' iCarol system(s)
If members of your network want to all be able to access the calls you've logged from a common repository, they can do so from within their own iCarol system. What's more, central administrators can get aggregate statistics for the calls on the network, while each agency can include their calls for the network in their own agency statistics.
This capability can also be used in contract or disaster recovery scenarios, where you are logging calls for a partner overnights/weekends, or in a disaster situation where they need your extra service capacity.
Allow third parties to access your iCarol system
A great way for you to generate revenue or enhance regional services is to take calls for other agencies, possibly on a paid basis under contract. Part of your agreement might require that "client" to be able to see the calls you've logged for them on an ongoing basis.
Instead of laboriously faxing or mailing printouts of these calls, instead with iCarol, you of course can let them sign on to your system to see what they need. People at the client are given their own user account credentials, and can only see calls and the parts of your iCarol system to which you give them authorization.