Are you as a Center Director faced with the challenge of showing the community, board and funders the impact and results being achieved by your non-profit contact center? iCarol software helps you organize your call content so you can gather statistics and create reports to present to your board and funders, demonstrating the value your help line is providing in your community.

Lindsay M, Exec. Director, Chimo Helpline Fredericton, New Brunswick, Canada sums it up, "iCarol has been phenomenal for Chimo. Thanks for creating a program designed FOR crisis lines."

With iCarol, you can

• Get dozens of attractive charts and reports
  The iCarol collects, tabulates and can present all sorts of useful data regarding your help line. From call volume and caller demographics to shift coverage and volunteer retention, you'll be able to get at the inner workings of your call service delivery process and see what’s happening.
  
  
• Slice and filter your information
  You can filter information by different time periods, phone lines, caller issues and many further filters. Not only will you better understand how your call service delivery process operates, you will be able to see where you can really improve the quality of your help line services and training.
  
  
• Instantly create reports for your board and funders
  No longer do you need to manually tabulate call volume and demographic figures from paper documents. iCarol easily and quickly creates reports for you, in charts and tables, so you're ready to report to your board and funders in a moments notice.
  
  
• Export data to Excel for further analysis
  If you want to analyze and present your help line’s data in your own way, simply export it from iCarol into Excel format. From there you can use a number of other analysis and statistics software packages to do further assessment on your call service delivery process.
  
  

Find out how your non profit contact center can gain from using the iCarol charity and help line software and how they can help you demonstrate your help line’s value in your community. Take a video tour to get a feel of how iCarol works or contact us to schedule a live demo of iCarol help line software.

iCarol – prove your value to the community, statistically!